Privacy Policy

1. Introduction

IQ Speak Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iqspeakstudio.com and use our educational services.

We are registered in the United Kingdom with registration number 06525723. Our registered address is 865 James Drive, Paulineview, CB2 3EN, United Kingdom.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or consultations
• Fill out contact forms on our website
• Subscribe to our newsletter
• Communicate with us via email or phone
• Participate in our educational programs

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Course preferences and educational goals
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookie preferences through our cookie banner and your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our educational services
• To process your course registrations and consultations
• To communicate with you about our services, including confirmations, updates, and administrative messages
• To respond to your inquiries and provide customer support
• To send you newsletters and marketing communications (with your consent)
• To improve our website, services, and user experience
• To analyze website usage and trends
• To prevent fraud and ensure security
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given explicit consent for specific purposes (e.g., marketing communications)
• Contract: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: We need to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party companies that help us operate our business (e.g., payment processors, email service providers, analytics platforms). These providers only access information necessary to perform their functions.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• Whether you have an active account with us
• Our legitimate business needs

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Receive your information in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

12. Marketing Communications

With your consent, we may send you marketing communications about our courses, services, and educational content. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your communication preferences in your account settings

Opting out of marketing communications will not affect service-related communications necessary for your participation in our programs.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

15. Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the UK supervisory authority: